How can we help?
Search the guides, browse common questions, or talk to a human — whichever is quicker.
Guides
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Contact support
Talk to a person
Real people, based in Lagos and London. No phone trees.
Live chat
Fastest option. Average wait under 2 minutes.
support@shopbeta.example — replies within 4 hours.
Phone
+234 700 100 2000 — Mon to Sat, 08:00–20:00.
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FAQ
Frequently asked questions
The six questions support answers most often.
How fast is delivery?
Orders placed before 6pm on a weekday are dispatched the same day. Express covers most metro addresses next day, standard delivery takes two to four working days, and you will see an exact window at checkout before you pay.
What is the returns window?
Thirty days from delivery on anything unopened, and fourteen days on opened electronics provided all accessories are included. Start a return from Order History and we will send a prepaid label.
Are products covered by warranty?
Every product carries the manufacturer warranty, and most items add two years of ShopBeta cover at no extra cost. Warranty claims are handled in-house, so you never chase a manufacturer yourself.
Can I pay in instalments?
Yes. Orders above $300 can be split across three or six months at checkout with no interest on the three-month plan.
Do you price match?
If you find a lower advertised price from an authorised retailer within seven days of your order, we refund the difference. Send the link to support and we handle the rest.
How do I track an order?
Open Track Order and enter your order number, or tap the order in your history. You will see live courier status, the rider's name and the delivery window.
Send us a message
We reply to every message within four hours during opening times.
Returns policy
30 days on unopened items, 14 days on opened electronics with all accessories included. Start a return from Order History and we email a prepaid label immediately.
Refund policy
Refunds are issued to the original payment method within three working days of the item reaching our warehouse. Wallet refunds are instant.
Still stuck?
Track an order to see exactly where it is before contacting us — it answers most questions.
Track an order